Welcome to Camping Spirit Shop’s FAQ page! We’re here to help you with any questions about our products, delivery, returns, and more. Our goal is to make your outdoor adventures as smooth and enjoyable as possible. Below, you’ll find answers to common queries based on our menu and homepage content. If you need further assistance, don’t hesitate to contact us at [email protected].
Product Questions
What types of products do you offer?
We specialise in a wide range of camping and outdoor gear, including accessories, air awnings, airbeds and pumps, awning pumps, bags, holdalls and suitcases, bedroom and tall annexes + extensions, breathable and PVC groundsheets, camp beds and loungers, campervan and motorhome awnings, carpets, roof linings, clothing, D of E kits, and brands like Dometic, Dorema, and Coleman. Our products are designed for durability and practicality to enhance your camping experience.
Are your products suitable for campervans and caravans?
Yes! We have a dedicated section for campervan and motorhome awnings, as well as caravan awnings and accessories. Our products are curated to meet the needs of both casual campers and serious adventurers, ensuring quality and value.
Do you sell clearance items?
Absolutely! Check out our Clearance Carpets and Clearance Roof Linings sections for great deals on high-quality gear. These items are perfect for budget-conscious shoppers looking to stock up on essentials.
Delivery and Shipping
Where do you ship to?
We ship globally to most regions, excluding Asia and some remote areas. Our delivery options are designed to reach adventurers worldwide, whether you’re in the UK, Europe, or beyond.
What are your shipping options?
We offer two convenient methods:
- Standard Shipping: Costs £12.95 and uses carriers like DHL or FedEx. Delivery takes 10-15 days after dispatch, with orders processed in 1-2 business days. Ideal for those who need gear quickly.
- Free Shipping: Available on orders over £50 via EMS. Delivery takes 15-25 days after dispatch, with the same processing time. Perfect for planned trips and larger orders.
How long does delivery take?
After order processing (1-2 business days), Standard Shipping typically takes 10-15 days, while Free Shipping takes 15-25 days. These times may vary based on your location and carrier.
Returns and Refunds
What is your return policy?
We offer a hassle-free 15-day return policy from the date you receive your order. If you’re not satisfied, contact us at [email protected] to initiate a return. We aim to make every purchase contribute to your perfect outdoor memory.
How do I return an item?
Simply email our support team at [email protected] with your order details. We’ll guide you through the process and ensure a smooth return experience.
Payment Methods
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. Our payment system is designed to be reliable and user-friendly, aligning with our brand values of quality and trust.
Account and Support
How do I contact customer support?
You can reach us via email at [email protected]. Our team is here to assist with any questions about products, orders, or returns. We’re committed to providing local care with a global reach.
Do I need an account to shop?
No, you can shop as a guest, but creating an account might make future purchases faster and allow you to track orders more easily. Our website is designed for simplicity and efficiency, just like our delivery options.
Why Choose Us?
What makes Camping Spirit Shop unique?
We blend innovation with practicality, offering curated gear for adventurers at unbeatable value. Our delivery services use trusted carriers like DHL and FedEx, ensuring reliability from warehouse to doorstep. Whether you’re a family camper or a solo hiker, we’re your trusted outdoor partner.
Thank you for choosing Camping Spirit Shop! We’re dedicated to helping you explore the great outdoors with confidence. If you have more questions, feel free to email us at [email protected].
Camping Spirit Shop | 54 Station Rd, Ripon, GB CH7V 1WE | [email protected]